How to Avoid Missed Sessions & No Shows - Owl Practice Blog
How to Avoid Missed Sessions & No Shows

How to Avoid Missed Sessions & No Shows

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Do you ever get that sinking feeling that a client is going to be a no-show?

It’s 2:59 PM, and they aren’t there yet for their 3 PM appointment. That’s okay, you might think, the subway could have been late. Ten minutes later, your subway theory is looking a lot less likely. Fifteen minutes later, without so much as a panicked phone call to your front desk, it’s all but confirmed: your appointment was a no-show.

If you run a mental health practice, no-shows and missed appointments can be a big drain on your business. Every skipped appointment costs you and your practice time and money, two of your most valuable commodities.

But what if there was a way that you could minimize the chances of no-show and instead make sure that your clients show up every time? With Owl Practice’s Automatic Appointment Reminders and other appointment tools, you’ll never have to worry about losing revenue because of missed sessions again!

Automatic Appointment Reminders

Automatic appointment reminders is one of our simplest services, but also the one that can save our users the most frustration and money.

It’s easy—you just go into a client’s profile to set up a custom range of reminders for them. You can customize the contents of the reminder message, and we take it from there.

For the reminder’s delivery, you can select email reminders, SMS (text) reminders, or both. The day before their appointment (or whenever you specify), we’ll send your client a reminder that they need to be at your practice at a specific time. More often than not, your client will probably think, “Yup, already in my schedule.” But every now and then, one of them will get your message and think, “Oh no! I completely forgot! Thank goodness for these reminders!”

Sometimes, all it takes is a little nudge for clients to remember they have an appointment. And Owl Reminders provides them with that little nudge!

Online Appointment Booking

That’s only one of the ways that we help make sure that all of your clients will be at their appointments. Another is through our Online Appointment Booking feature. Not only is this feature a huge time-saver, but it can also help minimize no-shows.

This feature isn’t available with our basic packages, but those who subscribe to our Premium services have full access to our online booking platform. With this feature enabled, your clients can log into your Owl Web Portal and manage their own appointments. This can include booking, cancelling, and rescheduling.

For some clients, this kind of functionality won’t matter. But for others, having control over their own appointments can guarantee that you won’t be left holding the bag. If they’re the ones who make the appointment, chances are that they’ll put it in their personal calendar right after and remember it!

Circle of Care

Another feature that Owl Practice is very proud of is our Circle of Care system. With this feature, you can link together the profiles of your clients and add contact info for other care providers and family members.

So, for example, if you treat an entire family, each member’s profiles can be linked. This functionality not only simplifies having to navigate between profiles, but can also help with appointment reminders! Using our system, you can set up multiple reminders to those other care providers. And if you have a family session coming up, reminders can be sent to each of them separately so no one misses a session. This can be super handy for teenagers who might be a little more forgetful when it comes to keeping their appointments.

Missed sessions and no-shows can be much more than just simple annoyances. Depending on the size of your practice, they might be a significant factor in whether your business is profitable or not. Thankfully, Owl Practice can help make sure that your clients will make all their appointments.

If you’re interested in how Owl Practice can make “no-shows” into “hellos,” we invite you to book a 14-day free trial or book a demo today. And if you have any questions or comments about our services, please contact us at

As Always,

Practice Wisely


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