How Owl Practice is Helping Canadian Therapists: Year in Review - Owl Practice Blog

How Owl Practice is Helping Canadian Therapists: Year in Review

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In the high pressure and high stakes world of mental health care, do you ever feel like there aren’t enough hours in the day to get everything done?

We know exactly what that can feel like; looking at the clock and thinking, “Everything needs to be organized and filed before I can head home.” This can be a necessary sacrifice (the healthcare industry demands them at times), but can also lead to high levels of stress and frustration…

But just imagine if you had one full extra work day at the end of each month! Eight full hours that could act as a cushion and keep the pressure off.

Well, that’s what many Canadian therapists are experiencing with Owl Practice, and we have the numbers to prove it!

Saving Therapists Time

Owl helps thousands of therapists, psychologists, social workers, and other mental health professionals across Canada save time and get organized every day. At the end of each year, we conduct a survey of all of our clients to help us identify where our services are excelling and where we could do a little better. In 2016, we discovered that we were helping to save our clients an average of 7 hours a month. We took that number as a challenge, not an achievement, and aimed to improve on it. In 2017, we managed to get that number up to eight hours of time saved each month for our clients! That extra hour a month amounts to almost two extra work days by the end of the year!

There are a ton of different ways that we work to help Canadians therapists stay organized and optimize their time. So, by the numbers…

This year, Owl Practice has helped therapists to manage:

  • Over 900,000 sessions with clients
  • Over 150,000 client profiles
  • Over 1,000,000 invoices and receipts
  • Over 400,000 session notes
  • Over $100M in therapist client billings

Booking Appointments

Appointment management has always been a bit of a bottleneck for healthcare practitioners across the country. Clients have to call your office to book their appointments, taking up valuable time. If they need to change or cancel their appointment, that’s yet another call and another few minutes of time spent scheduling. Owl Practice removes this bottleneck altogether by allowing your clients to book and manage their own appointments from your website.

Over the last year, over 900,000 sessions have been booked through Owl Practice, massively streamlining the entire experience of appointment management. Sure, it might seem like it only saves a 3-minute call here and there, but that time adds up fast!

Client Profiles

Efficiently creating and maintaining profiles of your patients is one of the keys to effective practice management. You need to keep all of that information safe, secure, and in one place so that you can access it whenever you need. Detailed and accurate patient profiles are very important, and how do we know? Because in this year’s survey, our clients used Owl Practice to manage over 150,000 patient profiles. These profiles contain essential contact information, clinical notes, billing records, and more; everything that you need to keep track of your patients can be found within Owl’s client data management.

Clinical Progress Notes

Probably the most important aspect of client data management is tracking clinical progress notes for each of your clients. As you know, these notes need to be completely secure and confidential, as they contain incredibly personal information about your clients. You also need to be sure that they can never be lost or damaged. This is yet another way that Owl Practice has you covered. In 2017, over 400,000 session notes were recorded using our seamless online services. These clinical progress notes are filed into each client’s profile, easily accessible whenever you need them. And with Owl Practice’s security features, you can be sure that they’ll never be lost or damaged the way that paper files can be.


Billing and invoicing is an essential part of your practice, however many practices have to use a third-party service to invoice clients and keep track of payments. Just think of how much easier it is to have a completely integrated system for your practice that includes invoicing!

With Owl Practice, everything is integrated. When you look at a client’s patient profile, you’ll see all of their invoices and the status of payment. In 2017, our clients sent out over 1,000,000 invoices and receipts to their patients, resulting in over $100 million in therapist client billings.

That’s the real beauty of Owl Practice, all of the administrative aspects of your practice are in one place. There’s no need to jump around to differences services, you can just log into Owl Practice and find all of the tools you need to keep your practice running smoothly.

Milestones & Benchmarks

We’re proud of the feedback we received in this year’s survey because it reinforces to us that we’re helping Canada’s mental healthcare community, which in turns helps therapists to see and aid more clients. We don’t view it as an achievement; we see these numbers as metrics that we will continue to improve on. For example, we’ll soon be adding intake and consent forms to our list of services, again helping you to keep all of your patient information in one single, secure place.

We invite you to join the many Canadian therapists, psychologists, and social workers who trust Owl Practice to protect their data, become more organized, and  save huge amounts of time and money. Our system is helping mental health professionals just like you to keep track of literally millions of sessions, invoices, receipts, and progress notes. By saving your practice 8 hours a month, it will almost be like getting an extra two weeks at the end of every year! Wouldn’t that be a fantastic holiday present? Sign up for a demo today and reclaim lost time with Owl Practice!

As always,

Practice Wisely


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